Privacy Policy

Introduction

This Privacy Policy explains how Elope Ltd ("Elope", "we", "us", or "our") collects, uses, and protects your personal data when you visit and interact with our website, www.elope.co.uk (the "Website"). This policy is designed to inform you about our practices regarding the collection, use, and disclosure of your personal information as you engage with our subscription-based airline ticket services and any related services provided through our platform.

We are committed to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy outlines the measures we take to protect your information and how we handle your personal data responsibly in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

For the purposes of the UK GDPR, Elope Ltd is the data controller for the personal data collected through the Website. Our company number is 14773994.

If you have any questions about this Privacy Policy or your rights, please contact our Data Protection Officer by email: contactus@elope.co.uk

What Personal Data Do We Collect?

We collect the following types of personal data from visitors and users of our Website:

• Personal Information: This includes your first name, last name, address, email address, date of birth, phone number, and passport number. This information is necessary for processing orders, managing your account, and providing our subscription-based airline ticket services effectively.
• Automatically Collected Information: We automatically collect certain information when you interact with our Website. This may include your IP address, browser type, usage data, and access times.
• Additional Information: We may request additional information if required by law or for the specific purpose of delivering our services, including details related to your subscription, flight bookings, or other interactions with our services.
• Connections in Your Contact Details: We may also collect information related to your connections, such as the names and contact details of individuals you choose to include in your account or share services with.

How Do We Use Your Personal Data?

We use the personal data we collect for the following purposes:

• To Provide and Manage Our Services: We use your information to facilitate the purchase of our subscription-based airline tickets, manage your account, and deliver our services effectively.
• To Process Payments: Your payment details are used to process transactions related to your subscription and any other services.
• To Communicate with You: We may use your contact information to send you order confirmations, updates regarding your subscription, promotional offers, and other relevant information.
• To Improve Our Services: Feedback and usage data help us enhance our offerings and the overall user experience.
• To Personalise Your Experience: We use your data to tailor our services, communications, and recommendations to better align with your preferences and needs.
• To Conduct Marketing and Promotions: With your consent, we may use your email address and phone number to send you promotional materials about upcoming services, special offers, and events.
• To Monitor and Analyse Trends: We use usage data to analyse trends and patterns, which helps us improve our Website and services.
• For Legal Compliance: Your information may be used to comply with legal obligations, including safety regulations and other requirements related to our business operations.

Limited Use for New Purposes

We will use your personal data only for the purposes for which it was collected, unless we determine that it is necessary to use it for another purpose that is compatible with the original purpose. If you would like to understand how processing for a new purpose aligns with the original purpose, please contact us.

Exceptions for Legal Requirements

In exceptional circumstances, we may use your personal data for purposes unrelated to the original intent without your prior knowledge or consent, where permitted or required by law. This includes instances where disclosure is necessary to comply with a court order, to fulfil our legal obligations, or to prevent imminent harm.

Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

• Contract: When you use our Website, you enter into a contractual relationship with us. We need to process your personal data to fulfil our contractual obligations, such as processing orders, managing your account, and delivering the services you have purchased.
• Legitimate Interests: We may process your personal data based on our legitimate interests, including improving the Website, enhancing user experience, preventing fraud, and ensuring the security of our services.
• Consent: In certain situations, we may seek your consent to process your data for specific purposes, such as sending marketing communications. You can withdraw your consent at any time by contacting us.
• Legal Obligations: We may also process your data to comply with legal or regulatory obligations, including fraud prevention, tax obligations, or responding to lawful requests from authorities.

Sharing Your Personal Data

We will only share your personal data with third parties under the following circumstances:

• With Service Providers and Business Partners: We may share your personal data with third-party service providers who assist us in delivering our services, including server hosting, database management, payment processing, email marketing, and airlines. All third-party service providers are contractually obligated to protect your personal data.
• For Legal or Regulatory Reasons: We may disclose your personal data if required to do so by law or regulation, including responding to a court order or regulatory reporting requirements.
• With Your Consent: We may share your personal data with third parties when you have expressly consented to such sharing.
• Business Transactions: In the event of a merger, acquisition, or other business transaction, we may share your personal data as part of that transaction.

We will never sell, rent, or trade your personal data to third parties for their marketing purposes without your explicit consent.

Data Security

We take reasonable steps to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes implementing encryption, secure servers, access controls, and regular security assessments.

Despite these measures, no internet transmission or method of electronic storage is entirely secure. While we strive to protect your personal data to the best of our ability, we cannot guarantee absolute security. By using our Website and services, you acknowledge and accept the inherent risks associated with data transmission over the internet.

Data Retention

We will retain your personal data for as long as it is reasonably necessary to achieve the purposes outlined in this Privacy Policy, in accordance with UK data protection laws. This includes:

• Providing Services to You: We will retain your data for as long as you use the Website and access our services.
• Complying with Legal Obligations: We may retain your data for longer periods if required by law, including obligations related to tax, accounting, and legal reporting.
• Resolving Disputes: We may keep your data for a reasonable period to address any disputes or enquiries.
• Enforcing Our Agreements: We may retain your data for a reasonable period to enforce our terms of use and other agreements.

We adhere to the principle of data minimisation, retaining only the personal data necessary for the purposes described above. We will delete your personal data when it is no longer reasonably necessary, unless required by law to retain it for a longer period.

Your Rights

Under UK data protection laws, you have the following rights concerning your personal data:

• Right to be Informed: You have the right to be informed about how we collect, use, and share your personal data.
• Right of Access: You have the right to access the personal data we hold about you. You can request a copy by contacting us.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to certain exceptions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to request the transfer of your personal data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including receiving marketing communications.
• Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at contactus@elope.co.uk. We will respond to your request within one month. There are no fees associated with exercising your rights under UK data protection law.

International Data Transfers

Elope may transfer your personal data to third-party service providers located in countries outside the United Kingdom. We will only transfer your personal data to countries that provide an adequate level of data protection, achieved through adequacy decisions, Standard Contractual Clauses, or your explicit consent.

We take measures to ensure that any third-party service providers outside the UK provide adequate safeguards for your personal data, including contractual obligations, security measures, and data minimisation practices.

Children's Privacy

Our Website is not intended for individuals under the age of 18. Elope does not knowingly collect personal data from anyone under 18 years of age. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at contactus@elope.co.uk and we will take appropriate steps to remove the data from our systems.

Third-Party Links

The Website may contain links to websites operated by third parties. These links are provided solely for your convenience. Elope does not control the content, products, or services offered on third-party sites and is not responsible for their content, accuracy, or reliability. We recommend that you review the privacy policies and terms of use of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. Where changes are significant, we will notify you by email.

Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us:

By email: contactus@elope.co.uk